Data Deletion Instructions
Last updated: March 12, 2026
1. Your Rights
In compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018) and Meta Platforms policies, you have the right to request the deletion of the personal data that ChatSense stores about you.
2. What data can be deleted
- Your account data and organization member profile
- Conversation history and messages associated with your account
- Access tokens for connected channels (WhatsApp, Instagram, Messenger)
- Contact data and interactions recorded by your organization
- Audit logs and activity records
3. How to request deletion
You can request the deletion of your data in three ways:
Sign in at chatsense.app, go to Settings → Account and use the "Delete my account" option. Your data will be removed immediately and permanently after 30 days.
Send an e-mail to privacidade@chatsense.app with the subject "Data Deletion Request" including:
- Full name
- E-mail address registered on the platform
- Organization name (if applicable)
We will reply within 15 business days with the deletion confirmation.
If you connected ChatSense through a Meta account (Facebook or Instagram), you can revoke access directly in your Meta account settings:
- Facebook → Settings → Apps and Websites
- Find "ChatSense" and click "Remove"
After revocation, the data obtained via Meta will be deleted from our systems within 90 days.
4. Retention period after the request
After the deletion request is confirmed:
- Account data and messages: deleted within 30 days
- Data obtained via Meta Platforms: deleted within 90 days
- Audit logs: may be retained for up to 12 months for legal compliance purposes
- Billing data: retained for the period required by applicable law (5 years)
5. Contact
For questions about data deletion or to exercise your rights:
ChatSense — VertexHub
E-mail: privacidade@chatsense.app
Data Protection Officer (DPO): privacidade@chatsense.app
See also our Privacy Policy and our Terms of Service.