A growing contact base is a sign of a healthy business, but every plan has a limit. The practical question is: what happens when it is reached? And if I need more, do I have to switch to a whole bigger plan just because of contacts? The Extra Contacts add-on exists for that case.
The packs and prices
The packs are monthly and add contacts to your plan’s contact limit:
- +5,000 contacts: R$ 59.90 per month
- +10,000 contacts: R$ 99.90 per month
- +25,000 contacts: R$ 249.90 per month
They stack: two +10,000 packs, for example, add up to +20,000. You can switch pack or quantity whenever you want. Purchase is direct, with no trial period, under Settings → Apps, and the pack counts once payment is confirmed. It is available from Starter+ up; Enterprise already has no contact limit.
Each plan’s limit
The base holds 3,000 contacts on Starter+, 20,000 on Growth, 100,000 on Scale, and is unlimited on Enterprise. See the full plans and pricing.
What happens when the limit is reached
- No contact is deleted or hidden.
- People who reach you through WhatsApp, Instagram, Messenger and other channels always get in.
- Imports (spreadsheet, Nuvemshop store) stop creating new contacts at the limit, and existing ones keep being updated.
- Contacts left out wait in a queue and get in automatically as soon as the limit grows, through the add-on or an upgrade.
Alerts and visibility
The owner and admins are alerted in the bell, on the phone and in the e-mail summary at 80% and when the limit is reached. The usage screen shows consumption, where the limit comes from (for example, 3,000 from the plan plus 10,000 extra) and how many contacts are waiting for room. It is visible on web, Android and iPhone; purchase is done in the web panel.
What if I cancel?
Cancelling the add-on does not delete any contact: it only prevents registering new ones above the limit.
Frequently asked questions
Do Extra Contacts packs add up?
Yes. They stack and combine: 2 packs of +10,000 give +20,000 contacts.
Is there a trial period for the add-on?
No. Purchase is direct, under Settings → Apps, and the pack counts once payment is confirmed.
Do I lose contacts when the limit is reached?
No. No contact is deleted or hidden, and people arriving through channels always get in. Imports wait in a queue until the limit grows.
Do I need the add-on on Enterprise?
No. Enterprise already has no contact limit.
Go further: see how ChatSense works for e-commerce, clinics; compare it with other tools on the comparison page and check the plans and pricing.
Want to see this working in your business? Book a 30-minute demonstration with the ChatSense team.