Promoting to your own customer base is one of the cheapest ways to sell, but it rarely works when improvised: generic text, a blast to everyone, no rule about who asked to stop. ChatSense’s Campaign Studio combines AI-made creatives and messages with segmented sending, with respect limits built in.
What the Studio does
It creates the creative and message with AI and sends them segmented by contact tags and status. Usage is paid in credits, where 1 credit equals 1 finished creative. For now campaigns go out only through WhatsApp: Instagram and Messenger await Meta’s release, with no date promised. Support on Direct and Messenger keeps working normally.
14 ready-made approaches
Instead of starting from a blank page, you pick a recipe and adjust it. The approaches include winning back lapsed customers, forgotten cart, remind and confirm, re-engaging cold leads, date-based campaigns and social proof, among others.
Rules that protect your base
- Whoever replies leaves the sequence and the conversation goes to the agent.
- Whoever asked to opt out never receives anything.
- Each contact gets at most one marketing message every 72 hours.
- If someone asks for a person, shows strong interest or mentions legal risk, the conversation goes to the team with a summary of what has already been sent.
Tracking
You track sent, replies, opt-out requests and the estimated cost per approach. When the WhatsApp number enters a warning state or a template is paused, the administrator is notified in the app, and important notices also arrive by e-mail as one summary a day and one a week, never one e-mail per notice.
Credits and plans
A credit costs R$ 8.99 on Starter+ and R$ 7.99 on Growth, Scale and Enterprise, with packs of 5, 20 and 50 credits cheaper per unit. Purchased credits do not expire. Some plans also include monthly courtesy credits; see current terms in the plans and pricing. As with any marketing campaign on official WhatsApp, outside the 24-hour window Meta-approved message templates apply.
Frequently asked questions
Does the Studio send through Instagram and Messenger?
Not for now. Campaigns go out only through WhatsApp; Instagram and Messenger await Meta’s release, with no date promised.
What is 1 credit?
One credit corresponds to one finished creative.
Can I message people who asked to opt out?
No. Whoever asked to opt out never receives anything, and each contact gets at most one marketing message every 72 hours.
Do credits expire?
No. Purchased credits do not expire.
Go further: see how ChatSense works for e-commerce, clinics; compare it with other tools on the comparison page and check the plans and pricing.
Want to see this working in your business? Book a 30-minute demonstration with the ChatSense team.