“Where is my order?” is, by far, the question that takes up most of an online store’s support. When the store is on Nuvemshop and stock and orders live in an ERP such as Bling or Tiny (Olist ERP), ChatSense’s AI agent can fetch the answer straight from the source, instantly, and hand it only to the right customer.
Nuvemshop: live order, payment, shipping and tracking
For Nuvemshop Brasil stores, the agent checks order, payment, shipping and tracking live, showing details only to the buyer themselves. It also answers returns and shipping with the store’s own policies, recognizes the customer in the CRM and hands over to the team with context. Other useful points:
- Paid order without tracking yet: the agent states the store’s dispatch window (default up to 2 business days after payment) and only hands over to the team after that window.
- Shipping via Correios with no link from the store: the agent sends the official Correios link with the code filled in.
- Order invoice: the agent sends the PDF on WhatsApp when the store keeps the file; if not, it confirms it found the invoice and passes it to the team to send a copy.
- Live catalog: product price, stock, variants and link, read on the spot.
Connecting Nuvemshop has no extra cost.
Bling: lookup by default, writing only if the merchant allows
Any merchant using Bling can connect their own account, under Channels, on the Bling screen. Once connected, the agent looks up price and stock live (including by warehouse), order, status, carrier, tracking and invoice (number, status and link). Every new connection starts read-only. Only if the merchant allows it, with confirmation, does the agent also register quotes and open orders, after confirming items, quantities, price, delivery or pickup and total with the customer. The shipping quoted is always an estimate from the store’s table.
The Bling integration uses the Integração Bling add-on, R$ 39.90 per month, because Bling charges for API access. Purchase is direct, with no trial period.
Tiny (Olist ERP): no extra connection cost
The merchant connects their own Olist ERP (formerly Tiny) account under Integrations → Olist ERP. The agent then looks up price and stock, order, tracking, invoice and the boleto copy for the identified customer. Connecting has no extra cost in ChatSense: it is not an add-on, and the API comes with the merchant’s own Olist plan, from the Construa plan up.
Who can see what
The agent only shows order data to the identified customer: by the phone used on the purchase, by order number plus CPF/CNPJ, or by CPF/CNPJ plus full name. An order belonging to someone else is refused. When the ERP denies or fails, the agent hands over to the team.
What the agent does not do
The agent does not issue, cancel or resend invoices, does not change or cancel orders, does not touch stock, prices or products, does not settle payments, does not refund and does not create coupons. It never invents price, stock, deadline or shipping. The commerce-integration limit per plan is Starter+ 1, Growth 2, Scale 5 and Enterprise 10; the Extra Integration add-on adds connections.
Frequently asked questions
Can the agent send a boleto copy?
With Tiny/Olist ERP connected, yes, for the identified customer. In Bling, the copy is available when the boleto exists in the merchant’s account.
Do I pay to connect Nuvemshop or Tiny?
There is no extra ChatSense cost to connect Nuvemshop or Tiny (Olist ERP). Bling uses the Integração Bling add-on, R$ 39.90 per month, because it charges for API access.
Can the agent change an order or stock?
No. It looks things up. In Bling it only registers quotes and open orders, and only if the merchant allows it.
Can anyone see an order’s data?
No. Only the identified customer. An order belonging to someone else is refused.
Go further: see how ChatSense works for e-commerce, clinics; compare it with other tools on the comparison page and check the plans and pricing.
Want to see this working in your business? Book a 30-minute demonstration with the ChatSense team.