Courtesy Agreement

1. Purpose and Eligibility

This Courtesy Agreement ("Agreement") sets forth the terms under which Omega Capital Holding Gestao e Participacoes Empresariais Ltda ("ChatSense") grants complimentary access to the ChatSense platform to selected organizations ("Beneficiary").

Courtesy access may be granted under the following categories:

• Strategic partner — Companies with a commercial or technological partnership with ChatSense
• Demonstration — Temporary access for evaluation of the platform by qualified prospects
• Investor — Investors, advisors, or members of the ChatSense board of directors
• Internal use — ChatSense's internal team and companies within the Omega Capital group
• Custom reason — Other circumstances at the sole discretion of ChatSense

The granting of courtesy access is a discretionary act by ChatSense and does not create any vested right for the Beneficiary.

2. Scope of Service

The Beneficiary receives access to ChatSense at the plan tier specified in the courtesy invitation (Starter, Growth, Scale, or Enterprise), with the same features and functionality as the equivalent paid plan, including:

• All communication channels (WhatsApp, Instagram, Messenger, Telegram, Email)
• AI agents with security guardrails
• CRM (contacts, companies, deals)
• Knowledge Base and RAG
• Campaigns and automations
• Reports and analytics

Usage limits (agents, conversations/month, channels, members, storage) follow the granted plan tier.

3. No Charge

The Beneficiary shall not be charged for use of the platform during the term of the courtesy arrangement. There are no setup fees, monthly fees, or any other costs.

Third-party costs (WhatsApp Business API messages, SMS, external integrations) that require the Beneficiary's own account are not included in the courtesy arrangement.

4. SLA and Support

Courtesy plans do not include an SLA guarantee. ChatSense endeavors to maintain the same availability as paid plans; however, there is no contractual obligation for minimum uptime or downtime credits.

Technical support is provided at the equivalent plan tier level; however, with lower priority than paying customers during periods of high demand.

5. Applicable Terms

The Beneficiary is fully subject to the following documents, which form an integral part of this Agreement:

• Terms of Service — General conditions for use of the platform
• Privacy Policy — Processing of personal data
• AI Policy — Use of Artificial Intelligence
• Acceptable Use Policy — Prohibited content and activities
• Data Processing Agreement — DPA for LGPD/GDPR compliance

In the event of a conflict between this Agreement and the Terms of Service, the Terms of Service shall prevail, except with respect to provisions specific to this Agreement (SLA, charges, termination).

6. Data Ownership

The Beneficiary is the owner of all data entered into the platform (contacts, conversations, knowledge base, configurations). ChatSense acts as a data processor under the terms of the LGPD.

In the event of termination of the courtesy arrangement, the Beneficiary shall have 30 (thirty) days to export its data before permanent deletion. Export is available via the administrative panel and API.

7. Termination

The courtesy arrangement may be terminated under the following circumstances:

• By ChatSense: At any time, with 30 (thirty) days' prior notice, without the need for justification.
• By the Beneficiary: At any time, upon request via email.
• Automatically: In the event of a violation of the Terms of Service, Acceptable Use Policy, or any applicable document — in such case, termination is immediate, without prior notice.
• Due to inactivity: If the Beneficiary does not access the platform for 90 (ninety) consecutive days, the courtesy arrangement may be automatically revoked.

8. Migration to a Paid Plan

The Beneficiary may, at any time, migrate to a paid plan. In such case:

• All data, configurations, and history are preserved
• The transition is immediate, with no service interruption
• Current pricing for the selected plan applies
• Discount coupons may be applied upon migration

9. Limitation of Liability

Given the complimentary nature of the courtesy arrangement, ChatSense's liability is limited to the maximum extent permitted by law. ChatSense shall not be liable for:

• Direct, indirect, incidental, or consequential damages
• Data loss, lost profits, or business interruption
• Unavailability of the platform or specific features
• Content generated by AI agents configured by the Beneficiary

The Beneficiary uses the platform "as is," without warranties of any kind, whether express or implied.

10. General Provisions

• This Agreement is governed by the laws of Brazil, with jurisdiction in the courts of Sao Paulo.
• The courtesy arrangement does not create any employment, partnership, agency, or franchise relationship between the parties.
• The Beneficiary may not transfer, assign, or sublicense the courtesy arrangement to third parties.
• ChatSense may use the Beneficiary's name and logo as a customer reference, unless the Beneficiary objects in writing.

11. Contact

For questions regarding courtesy plans:

• Email: contato@chatsense.app
• Company: Omega Capital Holding Gestao e Participacoes Empresariais Ltda
• Headquarters: Sao Paulo, SP, Brazil