WhatsApp in one tab, Instagram in another, email in Outlook. Your team wastes time switching screens, and customers get different answers on each channel.
ChatSense unifies WhatsApp, Instagram, and Messenger (all via the official Meta-approved API), plus Telegram and email, into a single inbox. No matter where the customer messages you, your team replies from one place — with zero risk to your number.
Each channel in a different tool. Your team spends more time switching screens than helping customers.
The customer messages on Instagram, then on WhatsApp. Two agents answer differently. A terrible experience.
Without a unified view, it's impossible to measure SLA, response time, or satisfaction. Each channel is a black box.
Everything you need in one simple, powerful platform.
Every message from every channel in a single timeline. Zero tab-switching, zero lost context.
Route conversations by department, language, or channel. The right customer reaches the right agent automatically.
The same AI agent replies on WhatsApp, Instagram, and Telegram. A consistent experience on any channel.
Full history: every conversation across every channel, purchases, notes, and tags in one profile.
With everything centralized and AI handling the basics, your team is far faster and more efficient.
Volume, SLA, CSAT, performance by agent and by channel. All in real time, in one panel.
"We used to run 4 different tools. Now it's all in ChatSense. We save $2,000/month and serve customers better."
"The customer starts on Instagram, continues on WhatsApp, and the agent sees the whole conversation together. Game changer."
"Setup in 30 minutes. We connected WhatsApp, Instagram, and email, and the inbox was working the same day."
WhatsApp, Instagram, and Messenger via the official Meta-approved API, plus Telegram, Gmail, and your own email — all in a single inbox.
Yes. We're approved through Meta App Review with official omnichannel permissions — no unofficial WhatsApp Web workarounds and no risk of number bans.
No. The omnichannel approval is already ours; you connect your channels without opening any App Review process.
Yes. No matter which channel the customer writes from, your team (and the AI) respond from a unified inbox, with queues and full context.
Assisted implementation: our team sets up the channels and the AI. Schedule a demo with a specialist.
WhatsApp, Instagram, Telegram, email. All in one inbox.
Talk to a specialistAssisted setup by our team · Same-day response