Zendesk is a customer service platform with tickets, email and messaging. Before choosing any alternative, there's one decisive question: does the tool use the official WhatsApp API — or does it run over WhatsApp Web (unofficial, subject to bans)?
Rather than a ticketing help desk priced per agent, ChatSense focuses on conversations: AI agents that serve and sell on official WhatsApp, with CRM and scheduling, on a fixed monthly plan. All via the official API approved by Meta (WhatsApp, Instagram and Messenger) — with no risk of your number being banned.
Setup done by our team · 90-day guarantee · Starter+ from $73.90/month
Only what each company publishes on its own official website.
Source: Zendesk's official website, checked on 10/20/2026: zendesk.com.br/pricing
Prices and features change. Always confirm current details on each tool's website.
The #1 criterion: an official (certified) API protects your number; solutions running over WhatsApp Web can be banned. ChatSense is approved through Meta App Review.
Per-message models penalize businesses that grow. ChatSense doesn't charge per message — AI, CRM and omnichannel are included.
Check whether generative AI (that understands and sells) is included or reserved for higher plans. With ChatSense, it comes from day one, with assisted deployment.
Everything you need in one simple, powerful platform.
Official WhatsApp, Instagram, and Messenger — no risk of number bans, unlike solutions via WhatsApp Web.
AI agents reply, qualify, and hand off to a human with full context when needed.
Your whole team works from the same official number, with queues and automatic distribution.
Every conversation becomes a lead with pipeline, tags, and a complete customer timeline.
The AI works overnight, weekends, and during peaks — you never lose a sale to a missed reply.
Our team sets up channels, agents, and flows for your segment. You just operate.
Yes. We're approved through Meta App Review and operate WhatsApp, Instagram and Messenger via the official API — without the ban risk of solutions based on WhatsApp Web.
Migration is handled by our team during assisted deployment: we set up channels, AI agents and flows, and help bring over your data — without any downtime.
No. There's no charge based on message volume; AI, CRM and omnichannel are already included. The monthly fee is fixed, with the plan's conversation allowance; WhatsApp template messages are billed by Meta directly to your account.
Because it protects your number. Unofficial solutions (WhatsApp Web/QR Code) can be blocked by Meta at any time, taking down your sales channel.
This page presents ChatSense's differentiators. Features, pricing and terms for each tool change over time — always confirm current details on Zendesk's official website.
According to Zendesk's official website, checked on 10/20/2026, the published entry price is R$ 359 per agent/month, on the annual plan (Suite Team). Prices change; confirm on the website before deciding.
The Starter+ plan costs $73.90 per month. You see the demo, subscribe to a plan and our team does the setup, with a 90-day setup guarantee.
Book a demo and see firsthand the difference of an alternative to Zendesk with an official API.
Get started with ChatSenseAssisted setup by our team · Same-day response