Price, stock, orders, invoices and boletos live in the ERP, and every customer question becomes back-and-forth between WhatsApp and the system.
With the Olist ERP (formerly Tiny) integration, the AI agent checks the merchant's own account and answers in the conversation with current data.
Setup done by our team · 90-day guarantee · Starter+ from $73.90/month
The team copies ERP data into WhatsApp all day. The agent reads the ERP and answers directly.
A frequent after-sales request. The agent finds the identified customer's boleto.
Customers want to know where the order is and ask for the invoice. Both are handled in the conversation.
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The agent checks the product in the merchant's Olist ERP account and gives current price and stock.
Order status and tracking for the identified customer, without opening the ERP.
The agent finds the invoice for the customer's order.
The identified customer's boleto copy, right on WhatsApp.
Lookups apply to the identified customer. Other people's orders are not disclosed.
When the agent cannot solve it, the conversation goes to a person with full context.
Yes. Tiny is now called Olist ERP. In ChatSense the integration is under Integrations, Olist ERP.
Connecting has no extra cost in ChatSense: it is not an add-on. API access is part of the merchant's own Olist ERP plan. The connection counts toward the ChatSense plan's commerce integrations limit.
Price and stock, orders, tracking, invoices and boleto copies for the identified customer.
No. In this integration the agent only looks things up.
Book a demo. Setup is assisted by our team and the connection uses the merchant's own account.
The Starter+ plan costs $73.90 per month. You see the demo, subscribe to a plan and our team does the setup, with a 90-day setup guarantee.
Book a demo and see the agent checking orders, invoices and boletos.
Get started with ChatSenseAssisted setup by our team · Same-day response